Shipping & Returns Policy

Worldwide Shipping

We proudly ship to over 200 countries and islands worldwide.

Our priority is to provide high-quality service and the best value to our customers.
We continuously improve our operations to exceed expectations — wherever you are.

Defective Product Policy

If you receive a defective product, we’re here to help.

To request assistance:

Contact our support team within 14 days of delivery
Provide clear photo or video evidence of the issue

After review, we will offer:

A free replacement, or
A full refund

For confirmed defects, all return and replacement costs are covered by ORIVELIA.

⏱️ Claims are typically processed within 24–48 hours

Returns & Refunds (Non-Defective Items)

We do not accept returns or refunds in the following cases:

Change of mind after delivery
Product opened or used
No valid reason (product matches description)
Refused delivery without justification
Subjective dissatisfaction without proof of defect

➡️ All returns must be approved in advance by our support team
➡️ Return shipping costs are the responsibility of the customer

We strongly recommend reviewing the product description carefully before purchasing.

Shipping Times

Delivery times vary depending on your location.

Estimated delivery time :

6–14 business days (processing + shipping)

Order Tracking

Yes — once your order has been shipped, you will receive a tracking number via email.

If you do not receive tracking within 7 days, please contact us.

Tracking Shows “No Information Available”

Some carriers may take 2–5 business days to update tracking information.

If your order was placed more than 5 business days ago and tracking has not updated, please contact our support team.

Order Cancellation

Orders can only be canceled before processing begins.

Due to our automated fulfillment system:

Cancellation requests must be submitted within 24 hours of purchase
After this period, the order may already be processed or shipped

If the order has already been shipped, you must wait for delivery and follow the return process.

Shipping Address Changes

Address changes must be requested within 24 hours of placing your order.

After that:

We cannot guarantee modifications
The order may already be in processing

ORIVELIA is not responsible for delivery issues caused by incorrect address details provided by the customer.

Your cart is empty