At ORIVELIA, we want you to feel confident about your purchase. Please read the policy below carefully before placing your order.

Worldwide Shipping

We ship to customers in many countries worldwide.

Estimated delivery time is generally:

6–14 business days, including processing and shipping

Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, holidays, or circumstances outside our control.

Once your order has shipped, you will receive a tracking number by email.

If you have not received tracking information within 7 days of placing your order, please contact us at support@orivelia.com.

30-Day Money-Back Guarantee

We want customers to have enough time to properly try ORIVELIA in their home.

Our 30-Day Money-Back Guarantee begins on the date your order is delivered.

Please Give ORIVELIA Time to Work

ORIVELIA is not an instant flea treatment.

Even after you begin using the device, fleas may still appear because eggs, larvae, and pupae may already be present in the environment.

For this reason, seeing fleas during the first days of use does not necessarily mean that the product is not working.

Results can vary depending on the environment and the level of infestation.

For the best evaluation of the product, we strongly recommend:

• Keeping ORIVELIA plugged in and operating continuously

• Following the usage and placement instructions provided with the product

• Using the appropriate mode

• Allowing the product sufficient time to work before evaluating your results

We strongly recommend using ORIVELIA continuously for at least 2–3 weeks before deciding whether it is right for your home.

This recommended trial period does not limit any statutory rights you may have under applicable consumer law.

If You're Still Not Satisfied

If you have properly tried ORIVELIA and are still not satisfied, you may request a return under our 30-Day Money-Back Guarantee.

Your return request must be submitted within 30 days of the delivery date.

All refunds under our 30-Day Money-Back Guarantee require the applicable products to be returned to us. We do not issue refunds under this guarantee while the customer keeps the products.

Opening and reasonably using the product does not automatically make your order ineligible for the guarantee.

To request a return, contact:

support@orivelia.com

Please include:

• Your full name

• Your order number

• The email address used for the purchase

• The reason for your return

• Any information reasonably requested by our support team about how the product was used or placed

Our support team may first help you verify that the device is being used correctly before providing return instructions.

Once your return request is approved, we will provide you with the return instructions and return address.

A refund will only be processed after the applicable returned products have been received and inspected, except where applicable law requires otherwise.

Return Requirements

Returns under our voluntary 30-Day Money-Back Guarantee must meet the following conditions:

• The return request must be submitted within 30 days of delivery.

• All products for which a refund is requested must be physically returned to us.

• Products must not have been intentionally damaged, altered, or misused.

• The returned package must contain the ORIVELIA units included in the approved return.

• Returns must be sent to the return address provided by our support team.

• Returns sent without prior authorization may not be identifiable or processable.

Submitting a refund request does not itself entitle the customer to keep the products and receive a refund. The applicable products must be returned before a refund under our voluntary guarantee can be processed.

Do not send your return to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Once your return has been approved, we will provide the appropriate return instructions and return address.

Bundle and Free-Unit Returns

Our promotional bundles may include additional units at no additional charge, such as:

Buy 2, Get 1 Free
Buy 3, Get 2 Free

These free units form part of the promotional bundle.

To receive a full refund for a bundle, all units included in that bundle, including